Refund Policy
At FITN, we want you to feel confident in every purchase. If your order isn’t quite right, we’re happy to assist with an exchange or return, subject to the conditions below.
Exchanges
Exchange requests must be made within 14 days of delivery.
To request an exchange, please email hello@fitn.co with your order number and the item details you wish to exchange.
Exchanges are available for a different size, subject to availability. If the requested size is unavailable, FITN will offer an alternative solution.
UAE Complimentary size exchange
UAE customers receive one complimentary size exchange per order. Additional exchanges are subject to the applicable return shipping fee.
Returns
Return requests must be made within 14 days of delivery.
To request a return, please email hello@fitn.co with your order number and the item details you wish to return.
Items must be:
- Unworn and unwashed
- In their original condition
- With all original tags attached
- Free from makeup, perfume, deodorant, stains, or any other marks
For hygiene reasons, items that have been worn or used cannot be accepted.
Refunds
Once your return has been received and approved, FITN will issue the refund to the original payment method.
Original shipping fees are non-refundable.
For returns due to change of mind, incorrect size, or personal preference, the applicable return shipping fee will be deducted from your refund.
Please allow 7–15 business days for the refund to be processed by your payment provider after the refund has been issued by FITN.
Sale items
Sale items are not eligible for refunds. They may be exchanged for another size or returned for FITN store credit, subject to our return conditions. The applicable return shipping fee is the customer’s responsibility.
Return shipping fees
Return shipping fees apply to returns due to change of mind, incorrect size, or personal preference.
Damaged or incorrect items
If you receive an incorrect or defective item, please email hello@fitn.co within 7 days of delivery with your order number, item details, and clear photos of the item.
If the issue is confirmed, FITN will arrange a replacement or refund and cover the return shipping cost.
Return conditions
All return and exchange requests must be submitted within the applicable timeframe and approved by FITN before the item is sent back.
Items that do not meet our return conditions may be refused and returned to the customer.
International orders
International orders may be subject to customs duties, taxes, and clearance charges imposed by the destination country. These charges are the customer’s responsibility and are not included in FITN’s shipping fees.
Contact us
For any questions regarding exchanges, returns, or refunds, please email hello@fitn.co.
